Shipping policy

Shipping Policy

Shipping Method: USPS Ground Advantage

At Amelia Island Hospitality Group, we are dedicated to delivering your orders promptly and efficiently. All orders are shipped via USPS Ground Advantage unless otherwise specified. Please review the following details about our shipping policy:

  1. Processing Time:

    • Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
    • Please note that during high-volume periods or due to unforeseen circumstances, such as severe weather events or postal delays, processing times may be extended. We will notify you if there are any significant delays.

  2. Shipping Time:

    • USPS Ground Advantage generally takes 2-5 business days for delivery, depending on the destination.
    • Delivery times are estimates and may vary due to factors such as weather conditions, natural disasters, or other unexpected disruptions to postal services.
    • We are not responsible for delays caused by USPS, but we will work to keep you updated if there are significant changes to your estimated delivery time.

  3. Shipping Charges:

    • Shipping fees are calculated based on the weight, size, and destination of your order.
    • Shipping costs will be clearly displayed at checkout before you complete your purchase.

  4. Tracking:

    • You will receive a tracking number once your order has been shipped, which you can use to monitor the status of your package on the USPS website or app.

  5. Address Accuracy:

    • Ensure that your shipping address is accurate and complete to avoid delays. We are not responsible for shipping issues caused by incorrect or incomplete address information.

  6. Shipping Restrictions:

    • We currently only offer USPS Ground Advantage shipping within the United States and do not offer international shipping at this time.

  7. Lost or Damaged Items:

    • In the event that your package is lost or damaged during shipping, please contact us as soon as possible. We will work with USPS to address the issue.

  8. Unforeseen Circumstances:

    • Weather events, natural disasters, or other emergencies may cause delays in the shipping process. Unfortunately, such circumstances are outside of our control, and we cannot guarantee delivery within the usual timeframe.
    • If there are any significant delays due to these types of events, we will do our best to inform you of any changes to the expected delivery timeline.

  9. Order Modifications:

    • Once your order has been processed and shipped, it cannot be modified or canceled. Please review your order carefully before submitting it.

If you have any questions or concerns about your order, or if you experience delays beyond the typical shipping window, please reach out to our customer support team for assistance via "Contact Us" tab on our website.

Thank you for shopping with us! We appreciate your understanding and patience.